Just spent an hour with Dell support troubleshooting my wife's laptop. Less than 3 months old, and already the motherboard is bad. FAIL.
On the other hand, Dell's live chat support was surprisingly good. Too bad the product has been getting unreliable.
I've had my old ThinkPad since 2002, and it's still working just fine. They knew how to build back in the old days, dad gum it.